DELIVERY POLICY AND RETURNS
F.A.Q'S
Here you'll find all our most
frequently asked questions. If we've missed anything, do give us a call on
01303 251020.
DELIVERY
What does delivery cost?
How long does delivery take?
How is my item delivered?
Will I know when my item is
dispatched?
What happens if my item gets
lost?
What if I'm not in when you try and deliver?
RETURNS
Does my product have a warranty?
How long do I have to send an
item back for a refund?
What do I do if my goods
are damaged on arrival?
What do I do if my order is
incorrect?
Q. What does delivery
cost?
Our
delivery costs are simple:
48 hour delivery is just £4.99
24 hour (next working day) delivery is just £7.50
Q. How long does delivery take?
99% of our stock is held on site and is delivered from our Folkestone
dispatch centre. We despatch on the same day your order is placed, provided
you order before 2pm. If you select 48 hour delivery, your item will be
despatched on a 48 hour service. This applies to WORKING DAYS, not
Saturdays, Sundays or Bank Holidays.
If you select 24 hours, this is NEXT WORKING DAY. Your order must be
placed before 2pm, Monday to Thursday, and does not include Saturdays,
Sundays and Bank Holidays. We can deliver on Saturdays on request - if this
is what you want, give us a call on 01303 252115 for costs.
Q. How is my item delivered?
Golfizus uses Parcelforce, DHL and Parceline
for delivery.
For all our clubs, sets, bags, travel covers etc we use SECURE
Parcelforce delivery.
For smaller items such as boxes of balls,
small accessories, shoes, etc we use Royal Mail for delivery.
Q. Will I know when my item is dispatched?
When you order an item, a confirmation email is sent via our website.
When we have processed the order and advised Parcelforce, DHL or Parceline
of the order, you will be emailed a TRACKING NUMBER.
You can then either log on to the couriers website or telephone them, and
you will receive detailed information on the status of your order, from the
moment it is sent by us, to the time it is delivered to your door. We also keep
a record of your tracking number, so you can call us on 01303 252115,
quote your order number and we can give you your tracking number.
Q. What happens if my item gets lost?
In the unlikely event that an item goes missing, we will endeavour to place
the neccessary enquiries into the whereabouts of your order with our
dedicated business advisors at the respective couriers. If no solution is
forethcoming we stand by our promise that we will send a replacement to you
at no extra cost to yourself. If you feel your item is lost, please give us a call
on 01303 252115. In the event that we do not have the exact replacement
available, we will offer you an item of same or increased value. If no
replacement can be given, a full refund will be made.
We stand by our policy that it is extremely important to give excellent
customer service, even if this is at a cost to ourselves. Put simply, we will do
whatever it takes to make you happy!
Q. What if I'm not in when you try and
deliver?
If you aren't at home when the courier trys to
deliver, they will leave a card at your address with further instructions about
arranging a re-delivery or collection. Many of our customers arrange for their
orders to be delivered to a work address. As the couriers deliver during office
hours, this is normally the best way.
Q. Does my product have a warranty?
To ensure your peace of mind on any
purchase, all of our products are backed by a 12 month manufacturer's
guarantee from the date of purchase. Electric Trolley Batteries are backed by
a 6 month guarantee from the date of purchase.
Q. How long do I have to send an item
back for a refund?
We are sure you will be delighted with your
purchases from Golfizus. However, we understand that there are occasions
when you may need to return goods to us. For your peace of mind and
happiness we offer the following terms in respect of returns and refunds for
our products.
Remember, if you are not 100%
happy with what you have bought then just send it back to us - unused and
in its original packaging - within 30 days for a full refund, no questions
asked!
Please note that we are unable to
issue refunds for golf equipment that shows evidence of having been used or
on custom made products unless they are faulty.
Items must be
returned to the following address:
Returns Dept.
Golfizus
94a Dover Road
Folkestone
Kent. CT20 1LB
Please note, in the
event of you not being happy with your order, customers are responsible for
returning items to us in their unused state.
Q. What do I do if my goods are damaged
on arrival?
In the extremely
unlikely event that your item(s) are damaged on arrival, please give us a call
on 01303 252115 and we will give you
further instructions. Normally we will send you a replacement straight away,
but it may be neccessary for us to gain further information from you so that
we can make a claim with the couriers. This rarely happens, but again, we
stand by our promise that we will do whatever it takes to please the customer
first and foremost.
Q. What do I do if my order is incorrect?
Even though we
are probably one of the fastest growing retailers of golf equipment in the UK,
we are humans. That means that every now and again, mistakes happen. If we
have sent you the wrong item, the wrong sized shoes, different degree of
driver, or any other of those little mistakes, the first thing you should do is call Sarah or Mark on
01303 252115. We get hundreds of emails
every day, so we may not be able to answer straight away. If you telephone
us, we can discuss a mutually convinient way to make ammends. Usually this
involves us arranging a collection which is AT NO COST TO YOU. We can then
also arrange your correct order to be sent. Once again, our policy is to please
the customer first and foremost.
We hope this has answered any questions you
may have. If not, give Mark or Sarah a call on 01303 252115 or email us at
golfizusuk@aol.com
